Refund policy

Britt Collective
Return & Exchange Policy

At Britt Collective, we want you to love your purchase. If something isn’t quite right, we’re happy to help with an eligible return.

RETURNS

We accept returns within 14 days of delivery.

To be eligible for a return, items must:

- Be unworn, unwashed, and unused
- Be free of makeup, deodorant, perfume, pet hair, or other stains or odors
- Have all original tags attached
- Be in the original condition in which they were received

Items that do not meet these requirements may be refused and returned to the customer.

FINAL SALE ITEMS

The following items are final sale and cannot be returned or exchanged:

- Sale or clearance items
- Items purchased with a discount of 30% or more
- Gift cards
- Any item specifically marked "Final Sale" at the time of purchase

HOW TO START A RETURN

To request a return, please email brittcollectiveboutique@gmail.com within 14 days of delivery.

Please include:

- Your order number
- The item(s) you would like to return
- The reason for your return

If your return is approved, we will provide you with return instructions.

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

We recommend using a trackable shipping method, as Britt Collective is not responsible for returns that are lost in transit.

REFUNDS

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 3–7 business days for your bank or payment provider to process the refund after it has been issued.

Original shipping charges are non-refundable.

FAULTY ITEM 

PLEASE inspect your merchandise immediately upon receipt.

If you believe you have received something defective, please contact us within 3 days of order receipt at brittcollectiveboutiqu@gmail.com so we can address the issue.

If it has been longer than 3 days, tags have been removed or item has been worn or washed it becomes ineligible for replacement.

EXCHANGES

Because inventory can sell quickly, we do not guarantee exchanges for a different size, color, or style.

If you need a different size or item, we recommend placing a new order and returning the original eligible item according to the return policy above.

ORDER CANCELLATIONS

Orders cannot be modified or canceled once they are placed.

RETURN POLICY CHANGES

Britt Collective reserves the right to update or modify this return policy at any time. The return policy in effect at the time of purchase will apply to that order.

If you have any questions about a return, please contact us at brittcollectiveboutique@gmail.com. We're always happy to help!

Thank you for shopping with Britt Collective.